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Originally Posted by carolb
You are absolutely right about the fact that it is not normal to refund a reservation fee and this was done because of a particular set of personal circumstances, which I would prefer not to discuss in an open forum, not because we just changed our mind.
However given that this is the case they were still extremely helpful and we hope that at some future date we can come back to the idea of a property in Italy.
Carol
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Carol,
Sorry, was not trying to have a dig there. Pleased to hear they listened and understood. Was simply trying to point out that good, effective customer service will keep people coming back.
Whatever your circumstances are, i hope you resolve them soon and get yourself back on track to find your dream property.
Considering how well you have been treated, let me guess where your first prot of call will be????
Andy