Hi Pigro
We paid first, retaining all the bills and then presented them to the insurers. There was no discussion as to proportion of bill to be covered by insurance prior to the work being done.
We have gone for some serious betterment and are delighted with the amount we received which we feel is a very fair amount. We hardly expected them to pay for lovely taps, mirrors etc.
This claim has been dealt with quickly and fairly which is more than can be said for the claim we made 4 years ago to Copelands (UK). Loss Adjuster made three visits from Milan in his very large 4x4 and then the claim was disallowed because we had delayed 1 week before informing them of the problem.
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