Enel query

[Helen Warner]

Please can anyone help. We're in the UK and hope to close our Italian bank account because we only use it for one direct debit to Enel and we are hoping to pay Enel on-line with a credit card instead. Our Italian is very poor but we have managed to access our bills on-line and have managed, by providing User ID, password, Secret question/answer, to get as far as 'Your registration to Enel's subscription services has been completed successfully'. Basically we don't know where to go from here on their website to ask them to cancel the direct debit to the bank and to tell them we will in future be paying by credit card. Nothing we click on seems to lead us anywhere and we're going round in circles. If we could get as far as cancelling the direct debit, with your help, could anyone explain what we physically do on the site to pay by credit card? We did try emailing them and their reply was (in Italian of course) 'Go to Enel SpA - Enel Servizio Elettrico where you will find all the necessary information'. We're really struggling here so any assistance would be very much appreciated. Incidentally, the website keeps crashing this morning. Do they shut it down at the weekends? Thank you everyone.

[Geotherm]

Try this recently discussed thread, you may find the answer you are looking for!!!
http://www.italymag.co.uk/forums/cos...ng-online.html

[marco]

ciao helen ref enel
1)go to site and log in with your details at the top nome utente, password
2) half way down the page on the left hand side tab for bolletta online click this
3)on the page that appears choose paga la tua bolletta from the left hand side
4)you are then asked for your client number you can find this on your bill enter this number click continue
5)this should go to a page with a list of your bills, click on current bill should say da pagare, go to the bottom of the page click button pagare con carta di credito you then get a choice of e mail address for the confimation to be sent to, after you have chosen click prosegui and follow the on screen instructions
i hope this helps, however i must say in my case that i have had no luck in paying with a credit card since oct 2007, they seem to have stopped accepting credit cards from abroad, so good luck ciao marco

[red tulip]

Has anybody managed to pay their ENEL bill online with a U.K credit card in the past few weeks?

[pigro]

Originally Posted by Helen Warner

Basically we don't know where to go from here on their website to ask them to cancel the direct debit to the bank and to tell them we will in future be paying by credit card. Nothing we click on seems to lead us anywhere and we're going round in circles.

In the UK anyway, a company won't cancel an existing direct debit that you've set up in their favour - you would normally need to do that yourself directly with your bank.

More specifically, you'd certainly not find an option to cancel D/D instructions on any company's website (a) as above, they don't have authority to do so without your signed mandate and (b) their business model is never designed to make it easy to stop paying them money!

Not sure if the same applies in Italy but would presume so.

[derekL]

As mentioned by Pigro, you'll have to stop the DD directly with your bank.
Also, as mentioned above, credit card payments via the website are no longer accepted.
You'll have to do the following if you want to pay by credit card DD:

1.Stop the DD via your bank
2.Once you've done this, logon to the ENEL website using the form at the top left.
3.Click the 'Sportello online elettricita' link near the bottom right.
4.Click the 'la tua bolletta' link on the left.
5.Click the 'Paga la bolletta' link.
6.Select no. 3 - 'tramite addebito sulla tua carta di credito'.

Thats it. A form will be sent to you for DD by credit card. Fill it in and send it back.
NB - If all they have is your Italian address, they'll send it there. If you want it sent to the UK, click on the 'il tuo contatore' link first, then choose 'Comunica la lettura' to register your UK address.

Alternatively, just get the bills sent to your UK home address every 2 months and pay it at the local post office when you're over. I don't think being a few weeks late here and there [even a month] will make much of a difference.

Good luck

[ohmygosh]

We have paid our ENEL bill online w/ a credit card (up until about Nov 2007), no problem. Then it stopped and hasn't worked since (even with an Italian friend helping us). Which means they shut off our power (we'd paid the bill, in cash at the PO, but that wasn't enuf for ENEL!). So a fax and a few cold nights later, it came back on, with a service charge for re-starting it.

We also don't get to Italy as often as we'd like and are really struggling with ENEL/ENI, neither of whom seem to really want the money!

[rosie A]

Originally Posted by ohmygosh

We have paid our ENEL bill online w/ a credit card (up until about Nov 2007), no problem. Then it stopped and hasn't worked since (even with an Italian friend helping us). Which means they shut off our power (we'd paid the bill, in cash at the PO, but that wasn't enuf for ENEL!). So a fax and a few cold nights later, it came back on, with a service charge for re-starting it.

We also don't get to Italy as often as we'd like and are really struggling with ENEL/ENI, neither of whom seem to really want the money!

Originally Posted by pigro

In the UK anyway, a company won't cancel an existing direct debit that you've set up in their favour - you would normally need to do that yourself directly with your bank.

More specifically, you'd certainly not find an option to cancel D/D instructions on any company's website (a) as above, they don't have authority to do so without your signed mandate and (b) their business model is never designed to make it easy to stop paying them money!

Not sure if the same applies in Italy but would presume so.

After the same problems with credit card payment as many have already mentioned, we managed to get an account number we can transfer the invoice amount to.
(However, don't know if this would be expensive from England. We're transferring from Germany - Eurozone - which costs next to nothing.