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Cost of living - Utility Services Gas, electricity, water - we can't have a home without them. Want to vent your frustration with ENEL or really can't stand calling Telecom Italia YET again - post here to seek help or just an understanding nod

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Old 07-05-08, 12:39 PM
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Default Paying Enel bills

Hello again everyone. We managed to close our Italian bank account this week while visiting and now have the task of attempting to pay Enel by some other means other than direct debit. Enel have emailed us to say that they are no longer accepting credit cards on line from abroad so it seems the only other option is to pay by electronic transfer. To do this our bank here in England (Barclays) require the following information: Name and address of Enel's Bank, their IBAN No. (27 digits) and SWIFTBIC (8 digits). Does anyone know this information please? We've had no reply from Enel asking for this.
Marco very kindly gave some account numbers on 5 March but unfortunately Barclays have said these are not acceptable. Our house in Italy is in hilltop village of Tereglio (above Fornoli/Bagni di Lucca). Do you think Enel have different bank addresses depending where they supply electricity? We won't be going out to Italy again this year, unfortunately, so it is very important we pay by electronic transfer before they cut off our electricity (our guests won't be very happy if they do).
Please could someone reply as your help would be much appreciated.
Thank you so much.
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Old 07-05-08, 10:09 PM
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Take cash plus bill to your local tobacconist/lotto shop and pay using their lotto machine. Easy and simple and the staff seem to be grateful for the business ( unlike the other alternative - the post office.)
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Old 07-05-08, 10:24 PM
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Quote:
Originally Posted by Helen Warner View Post
Hello again everyone. We managed to close our Italian bank account this week while visiting and now have the task of attempting to pay Enel by some other means other than direct debit. Enel have emailed us to say that they are no longer accepting credit cards on line from abroad so it seems the only other option is to pay by electronic transfer. To do this our bank here in England (Barclays) require the following information: Name and address of Enel's Bank, their IBAN No. (27 digits) and SWIFTBIC (8 digits). Does anyone know this information please? We've had no reply from Enel asking for this.
Marco very kindly gave some account numbers on 5 March but unfortunately Barclays have said these are not acceptable. Our house in Italy is in hilltop villageof Tereglio (above Fornoli/Bagni di Lucca). Do you think Enel have different bank addresses depending where they supply electricity? We won't be going out to Italy again this year, unfortunately, so it is very important we pay by electronic transfer before they cut off our electricity (our guests won't be very happy if they do).
Please could someone reply as your help would be much appreciated.
Thank you so much.
It states on the bills that alternatively payments can be made using the following data:

BANCA INTESA S.P.A. - Sede di Roma - Via del Corso, 226 - 00187 Roma -
c/c 051014470177 - IBAN: IT18Y0306905020051014470177


They don't provide a SWIFT No.

I think the bank should be able to find the SWIFT no.
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Old 08-05-08, 12:38 AM
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Helen,
What about the advice given to you in is this thread??
http://www.italymag.co.uk/forums/cos...nel-query.html

Evidently, it seems as though you're not there [and won't be, any time soon] but you're renting your place out? If so, can we assume you've got someone looking after your property? Why not just get the bills sent to this person and arrange for them to pay at the local Post Office?
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Old 08-05-08, 07:46 AM
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Default Paying Enel Bills

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Originally Posted by elliven View Post
Take cash plus bill to your local tobacconist/lotto shop and pay using their lotto machine. Easy and simple and the staff seem to be grateful for the business ( unlike the other alternative - the post office.)
Thank you for info. but we don't live in Italy - only manage to visit once a year.
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Old 08-05-08, 07:53 AM
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Default Paying Enel Bills

Quote:
Originally Posted by Carole B View Post
It states on the bills that alternatively payments can be made using the following data:

BANCA INTESA S.P.A. - Sede di Roma - Via del Corso, 226 - 00187 Roma -
c/c 051014470177 - IBAN: IT18Y0306905020051014470177


They don't provide a SWIFT No.

I think the bank should be able to find the SWIFT no.
Thank you for help. I'll attempt to research for a SWIFTBIC before going to my bank in England as they do huff and puff if you don't go armed with all the info. I had the same problem doing electronic transfers for Gesam (gas bills) - bank here couldn't
get a SWIFTBIC but I managed to communicate with Gesam via email and they provided it.
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Old 08-05-08, 08:05 AM
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Default Paying Enel Bills

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Originally Posted by derekL View Post
Helen,
What about the advice given to you in is this thread??
http://www.italymag.co.uk/forums/cos...nel-query.html

Evidently, it seems as though you're not there [and won't be, any time soon] but you're renting your place out? If so, can we assume you've got someone looking after your property? Why not just get the bills sent to this person and arrange for them to pay at the local Post Office?
Thank you. I had read all the posts in the thread you suggested but didn't find anything that actually helped me. We have a lady in the village who does the cleaning and washing and her husband does any maintenance. She also pays our ICI, Tarsu, Water, boiler service, etc. for us but the only way we can pay them both is by sending Euros in the post. We are reluctant to ask them to pay the electricity bills as well because it means sending even more Euros by post and we feel they do more than enough for us already. We do pay gas bills by electronic transfer and also insurance so to be able to pay the Enel bills this way as well would be icing on the cake even though it costs 20 GBP every time. I had hoped that all these people who have had difficulty on this forum paying by credit card would be able to provide Enel's bank details as they have probably had to resort to paying that way.
Everyone is so kind on this forum. I just hope that one day I will be able to help someone else but I think that day is a long way off.
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Old 08-05-08, 08:20 AM
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Bank Intesa has a office in London they may be able to help.
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Old 08-05-08, 11:10 AM
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Quote:
Originally Posted by Helen Warner View Post
Thank you for help. I'll attempt to research for a SWIFTBIC before going to my bank in England as they do huff and puff if you don't go armed with all the info. I had the same problem doing electronic transfers for Gesam (gas bills) - bank here couldn't
get a SWIFTBIC but I managed to communicate with Gesam via email and they provided it.
The SWIFT BIC for the branch mentioned by CaroleB is BCITITMM700 (go here and paste that code into the "BIC Search" for confirmation if required - it will then show you the Bank & branch address).

caveat - I know nothing about the ENEL account or paying them by this method; I'm just showing you what the SWIFT BIC code for that particular bank is. However, as long as the Bank info is correct, the SWIFT BIC will be too.

Last edited by pigro; 08-05-08 at 11:13 AM.. Reason: added caveat.
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Old 08-05-08, 11:20 AM
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Quote:
Originally Posted by pigro View Post
The SWIFT BIC for the branch mentioned by CaroleB is BCITITMM700 (go here and paste that code into the "BIC Search" for confirmation if required - it will then show you the Bank & branch address).

caveat - I know nothing about the ENEL account or paying them by this method; I'm just showing you what the SWIFT BIC code for that particular bank is. However, as long as the Bank info is correct, the SWIFT BIC will be too.
Thanks for that link 'pigro' it could come in useful. I have an Enel account and got the other info from my latest bill. But there was no mention of the SWIFT number.
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